Technical Customer Deployment Engineer

Description:

Make your mark at Comcast — a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

ABOUT DATABEE You will be an innovator within DataBee. (https://www.comcasttechnologysolutions.com/databee-suite ) This division specializes in offering Software-as-a-Service (SaaS) and subscription-based security solutions to large enterprises and the federal government. For the first time ever, customers are now able to purchase some of the best of Comcast’s own in-house security technologies. These solutions are proven-at-scale to defend critical infrastructure and effectively reduce cost. The Cybersecurity Suite efficiently improves security and compliance while keeping costs in check. You are entrepreneurial. You are fascinated by the challenge of wrangling security data for insights. You like driving new relationships with enterprise data scientists, and enjoy helping others find value in data. You are good at evangelizing new technologies and researching the latest in cybersecurity. You achieve satisfaction in seeing customers solve hard security problems. You enjoy the challenge and thrill of succeeding in bringing new technology approaches to market. As a Deployment Field Technician and Data Officer, you will be a member of a key team within Comcast Technology Solution’s exciting new cyber security business unit, which sells SaaS and subscription security solutions to the large enterprise and federal government. Currently, two solutions, BluVector and DataBee, both used internally by the Comcast CISO organization, are sold by the business unit. These solutions are advanced threat detection, advanced threat hunting and security operations center and compliance offerings that improve security and compliance in a cost-effective manner. DataBee is the BU’s growth engine and is an innovative security & compliance data fabric platform, a new market segment rapidly replacing SIEM and other legacy security & compliance toolsets.

Job Description

• You work with Fortune-500 C-level executives to help drive data transformation using DataBee products and services, exercising strategic data management responsibilities related to data governance, data quality and data strategy, to drive maximum value from the data to the enterprise
• You become a trusted advisor to prospect accounts and existing customers, showcasing expertise in data and empathy in the challenges that come with leading data transformation initiatives.
• You collaborate closely with Sales Engineering, Solution Architecture, Product Management and Product Marketing to influence the roadmap, architecture and customer engagements.
• You can be hands on with our engineering and products team, creating, changing or revising dashboards to ensure they are commercial ready.
• You lead interdisciplinary technical teams, improving and streamlining how we deliver the data-related innovation behind DataBee
• You are the technical resource that helps sales teams win deals through world-class planning and preparation, hands-on data analytics and scientific work when necessary, as well as being consultative in your approach to solving real business problems.
• You publicly evangelize a security data fabric, data fusion and other data concepts with analyst, trade press, customers and prospects

Required Skills and Experience:

• Thorough understanding of the common enterprise data strategy constructs
• Summarize analytical results and effectively communicate to stakeholders at various levels across the firm; this includes designing, testing, and validation of reports in both Tableau and PowerBI
• Have knowledge of data and process mining and the ability to apply this knowledge to large volumes of data to reach meaningful conclusions at both the executive top level and at the analyst level
• Work independently and follow through on assignments with minimal direction; take action when answers to a problem are not readily apparent
• Experience working with technology deployments and/or sales advisory to enterprise customers or a relevant
• Overseeing the collection, storage, management, quality and protection of security data (part or all of these processes will qualify)
• Effectively communicate the status, value, and importance of data collection to executive members and staff
• Knowledge of relevant applications, big data solutions and tools including snowflake, databricks, powerBI, and tableau
• Desire to be coached and a structured approach to develop a proven customer deployment and engagement model
• Ability to use internal resources, partners, and team members to be successful.
• Mantains a high level of customer satisfaction by clarify customer requirements and guaranteeing their fulfilment

In return, we will invest in you and your career.

You will be supported by a team that cares about you and your success, made up of peers and leaders who make every effort

• To provide you with well-planned support, learning, and access to expertise in the marketplace.
• To invest in your personal and professional growth and reward you.
• And, provide you with an environment that is defined by collaboration and team-success
• You are expected to use past creative experience and sound business judgment to make decisions on the best way to drive growth and deliver value to customers seeking to modernize their data strategy
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Travel will be expected throughout the US for this role to attend various conferences, speaking opportunities, etc. This will include every 4-6 weeks roughly for several days at a time (may be less/more depending on need)

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what’s right for each other, our customers, investors and our communities.

What You Can Expect:

• An encouraging and casual work environment with chances to showcase your skills.
• A culture of innovation and continuous learning.
• Training, support, and mentoring to expand and evolve your expertise.
• For more insight into our culture, check out: https://jobs.comcast.com/meet-comcast/our-culture

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +