Support Engineer

Description:

NetSPI is the proactive security solution used to discover, prioritize, and remediate security vulnerabilities of the highest importance. We help secure the most trusted brands on Earth with our Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), and Breach and Attack Simulation (BAS) solutions. Leveraging a unique combination of dedicated security experts, intelligent process, and advanced technology, NetSPI brings a proactive approach to cybersecurity with more clarity, speed, and scale than ever before.

NetSPI is on an exciting growth journey as we disrupt and improve the proactive security market. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award-winning workplace culture and get to know our A-Team at www.netspi.com/careers.

The Support Engineer will be responsible for working with clients, services team, and client delivery managers supporting NetSPI products.

Responsibilities:

• Execution:
  • Ability to prioritize multiple issues according to the priority.
• Product Support:
  • Support customer onboarding for all NetSPI security products. Dive deep into every issue, identify root cause and drive remediation.
• Operational Excellence:
  • Excel in maintaining the reliability, availability, scalability of our systems and strive for optimization of infrastructure resources.
• Cross-Functional Collaboration:
  • Collaborate with cross-functional teams, including Client Delivery, Development, Sales, and other teams.
• Innovation:
  • Ability to dynamically troubleshoot client issues and work with multiple teams to come up with solutions.

Minimum Qualifications:

• Strong knowledge of cybersecurity concepts, use cases, and best practices.
• Proficiency in programming languages such as Java, Golang, Python, or similar.
• Excellent troubleshooting capabilities, communication and interpersonal skills.
• Exceptional customer focus, problem solving skills and the ability to convert lessons learned into feature requests to drive the outcome.
• Familiarity with DevOps practices and tools.
• In-depth knowledge of networks, Linux/Unix and Windows administration, and system configuration.
• SQL knowledge including PostgreSQL databases.
• Experience with cloud computing.
• Excellent communication skills, including issue tracking, triaging, and crisis management.
• Experience in troubleshooting issues in a complex environment.

Preferred Qualifications:

• Proficiency in programming languages
• Security domain experience is a huge plus
• Experience in a helpdesk environment
• Experience writing technical documentations