UI/UX Consultant - Careers Engagement Network

Description:

We are seeking a talented digital designer with a contemporary, creative, and cutting-edge digital portfolio. The ideal candidate is passionate about design and has a clear understanding of translating UX into world-class web and mobile app experiences. You should be highly experienced and knowledgeable in website and mobile app design and development, ready to support a major transition for a significant digital platform.

Responsibilities:

Support the design and development of the client’s website, B2B website, e-ticket integration, and enhancement of their app.
Develop and maintain product design wireframes, interaction design, visual design and prototyping to produce innovative web and mobile experiences.
Leverage research from research and usability testing to identify and resolve customer pain points.
Identify continuous improvement opportunities and strategies enhance user experience and customer satisfaction on the projects digital channels.
Ensure all digital platforms are designed to be customer-centric, scalable, secure, and aligned with industry best practices.
Communicate designs, interaction models and end-to-end experiences to developers and cross-functional teams; present designs and proposals to key stakeholders and management.
Keeping current with industry trends and transit partner products, global trends and advancements in digital technology.
Knowledge of digital accessibility standards and practices.

Qualifications:

Education: Bachelor’s degree in Fine Arts, Media Arts, Human Computer Interaction, Digital Media, Computer Science, Information Technology, or a related field. A Master’s degree or relevant certifications are a plus.
Experience: Minimum of 5 years of experience in web/app design and development, with a focus in financial institution, public sector or transit industries.
Global Expertise: In-depth knowledge of global digital trends, best practices, and emerging technologies. Particularly in financial or transit industry.
Proven track record of working on global digital platforms and implementing best practices from around the world.
Technical Skills: Advanced proficiency in design tools (Sketch, Figma, Adobe Photoshop, Illustrator or like)
Knowledge of development technologies (HTML, CSS, JavaScript, etc.).
Experience with mobile app design (iOS, Android).
Knowledge of backend systems and integration (APIs, databases).
Familiarity with digital security standards and practices.
Strong understanding of responsive design principles and frameworks.
Analytical Skills: Strong ability to analyze data, user feedback, and market trends to inform design decisions.
Project Management: Experience leading large-scale digital projects from conception to implementation.
Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders.
Customer Focus: Proven ability to design user-centric digital platforms that significantly improve customer satisfaction and usability.
Innovation: Ability to think creatively and innovatively to solve complex problems and enhance digital experiences.

Personal Attributes:

Strategic thinker with a vision for the future of digital platforms.
Detail-oriented with a commitment to excellence.
Adaptable and open to new ideas and technologies.
Proactive problem solver with a can-do attitude.
Team player who can collaborate effectively across departments.